|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
TOTAL |
Segment we have assigned to respondent |
|
|
|
|
Copies Only |
Graphics Professi... |
Business |
Special Occasion |
|
|
Count |
Pct. |
Count |
Row Pct. |
Count |
Row Pct. |
Count |
Row Pct. |
Count |
Row Pct. |
|
TOTAL |
779 |
100.0% |
228 |
29.3% |
36 |
4.6% |
363 |
46.6% |
152 |
19.5% |
|
|
|
|
|
|
|
|
|
|
|
|
|
8. How satisfied are you with each of the following: - Summary of Mean Ratings and Top 2 Box |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Our turnaround time? |
2.88 |
21.6% |
3.05 |
6.4% |
2.44 |
1.0% |
2.73 |
9.8% |
3.12 |
4.4% |
|
The quality of our finished print jobs? |
3.11 |
25.7% |
3.16 |
8.2% |
2.92 |
1.0% |
3.10 |
11.3% |
3.12 |
5.1% |
|
Our pick-up and delivery service? |
3.13 |
26.2% |
3.11 |
8.7% |
3.11 |
1.0% |
3.12 |
11.9% |
3.18 |
4.5% |
|
Our business hours? |
2.83 |
5.1% |
2.57 |
0.5% |
3.00 |
0.1% |
2.96 |
4.1% |
2.89 |
0.4% |
|
The courtesy of our staff members? |
3.12 |
28.2% |
3.13 |
8.0% |
3.11 |
1.5% |
3.07 |
12.3% |
3.22 |
6.4% |
|
The experience and expertise of our staff members? |
3.12 |
27.2% |
3.11 |
8.9% |
3.17 |
1.2% |
3.09 |
11.3% |
3.22 |
5.9% |