|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
TOTAL |
Segment we have assigned to respondent |
|
|
|
Copies Only |
Graphics Professional |
Business |
Special Occasion |
|
TOTAL |
779 |
228 |
36 |
363 |
152 |
|
|
|
|
|
|
|
|
8. How satisfied are you with each of the following: - Summary of Mean Ratings |
|
|
|
|
|
|
|
|
|
|
|
|
|
Our turnaround time? |
2.88 |
3.05 |
2.44 |
2.73 |
3.12 |
|
The quality of our finished print jobs? |
3.11 |
3.16 |
2.92 |
3.10 |
3.12 |
|
Our pick-up and delivery service? |
3.13 |
3.11 |
3.11 |
3.12 |
3.18 |
|
Our business hours? |
2.83 |
2.57 |
3.00 |
2.96 |
2.89 |
|
The courtesy of our staff members? |
3.12 |
3.13 |
3.11 |
3.07 |
3.22 |
|
The experience and expertise of our staff members? |
3.12 |
3.11 |
3.17 |
3.09 |
3.22 |