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12/17/2007
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Ross Printers Customer Survey
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Page 25 of 28
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02:02:04 PM
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Analysis 24
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Back
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TOTAL |
Segment we have assigned to respondent |
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Copies Only |
Graphics Professi... |
Business |
Special Occasion |
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Count |
Pct. |
Count |
Row Pct. |
Count |
Row Pct. |
Count |
Row Pct. |
Count |
Row Pct. |
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TOTAL |
779 |
100.0% |
228 |
29.3% |
36 |
4.6% |
363 |
46.6% |
152 |
19.5% |
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8. How satisfied are you with each of the following: - The experience and expertise of our staff members? |
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Not at all satisfied |
36 |
4.6% |
13 |
36.1% |
0 |
0.0% |
16 |
44.4% |
7 |
19.4% |
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Somewhat satisfied |
77 |
9.9% |
28 |
36.4% |
4 |
5.2% |
35 |
45.5% |
10 |
13.0% |
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Satisfied |
454 |
58.3% |
118 |
26.0% |
23 |
5.1% |
224 |
49.3% |
89 |
19.6% |
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Very satisfied |
179 |
23.0% |
58 |
32.4% |
8 |
4.5% |
78 |
43.6% |
35 |
19.6% |
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Extremely satisfied |
33 |
4.2% |
11 |
33.3% |
1 |
3.0% |
10 |
30.3% |
11 |
33.3% |
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Missing (No Reply) |
0 |
0.0% |
0 |
NV |
0 |
NV |
0 |
NV |
0 |
NV |
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Missing (No Value) |
0 |
0.0% |
0 |
NV |
0 |
NV |
0 |
NV |
0 |
NV |
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Mean |
3.12 |
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3.11 |
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3.17 |
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3.09 |
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3.22 |
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Median |
3.0 |
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3.0 |
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3.0 |
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3.0 |
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3.0 |
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Mode |
3.0 |
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3.0 |
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3.0 |
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3.0 |
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3.0 |
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Standard Deviation |
0.82 |
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0.89 |
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0.65 |
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0.77 |
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0.85 |
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Valid Number |
779 |
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228 |
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36 |
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363 |
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152 |
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