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12/17/2007
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Ross Printers Customer Survey
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Page 24 of 28
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02:02:01 PM
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Analysis 23
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Back
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TOTAL |
Segment we have assigned to respondent |
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Copies Only |
Graphics Professi... |
Business |
Special Occasion |
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Count |
Pct. |
Count |
Row Pct. |
Count |
Row Pct. |
Count |
Row Pct. |
Count |
Row Pct. |
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TOTAL |
779 |
100.0% |
228 |
29.3% |
36 |
4.6% |
363 |
46.6% |
152 |
19.5% |
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8. How satisfied are you with each of the following: - The courtesy of our staff members? |
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Not at all satisfied |
38 |
4.9% |
9 |
23.7% |
3 |
7.9% |
22 |
57.9% |
4 |
10.5% |
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Somewhat satisfied |
85 |
10.9% |
22 |
25.9% |
4 |
4.7% |
45 |
52.9% |
14 |
16.5% |
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Satisfied |
436 |
56.0% |
135 |
31.0% |
17 |
3.9% |
200 |
45.9% |
84 |
19.3% |
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Very satisfied |
186 |
23.9% |
54 |
29.0% |
10 |
5.4% |
77 |
41.4% |
45 |
24.2% |
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Extremely satisfied |
34 |
4.4% |
8 |
23.5% |
2 |
5.9% |
19 |
55.9% |
5 |
14.7% |
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Missing (No Reply) |
0 |
0.0% |
0 |
NV |
0 |
NV |
0 |
NV |
0 |
NV |
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Missing (No Value) |
0 |
0.0% |
0 |
NV |
0 |
NV |
0 |
NV |
0 |
NV |
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Mean |
3.12 |
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3.13 |
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3.11 |
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3.07 |
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3.22 |
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Median |
3.0 |
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3.0 |
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3.0 |
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3.0 |
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3.0 |
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Mode |
3.0 |
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3.0 |
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3.0 |
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3.0 |
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3.0 |
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Standard Deviation |
0.84 |
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0.79 |
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0.98 |
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0.89 |
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0.76 |
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Valid Number |
779 |
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228 |
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36 |
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363 |
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152 |
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