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12/17/2007
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Ross Printers Customer Survey
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Page 23 of 28
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02:01:57 PM
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Analysis 22
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TOTAL |
Segment we have assigned to respondent |
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Copies Only |
Graphics Professi... |
Business |
Special Occasion |
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Count |
Pct. |
Count |
Row Pct. |
Count |
Row Pct. |
Count |
Row Pct. |
Count |
Row Pct. |
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TOTAL |
779 |
100.0% |
228 |
29.3% |
36 |
4.6% |
363 |
46.6% |
152 |
19.5% |
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8. How satisfied are you with each of the following: - Our business hours? |
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Not at all satisfied |
21 |
2.7% |
20 |
95.2% |
0 |
0.0% |
1 |
4.8% |
0 |
0.0% |
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Somewhat satisfied |
138 |
17.7% |
63 |
45.7% |
2 |
1.4% |
53 |
38.4% |
20 |
14.5% |
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Satisfied |
580 |
74.5% |
141 |
24.3% |
33 |
5.7% |
277 |
47.8% |
129 |
22.2% |
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Very satisfied |
31 |
4.0% |
4 |
12.9% |
0 |
0.0% |
25 |
80.6% |
2 |
6.5% |
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Extremely satisfied |
9 |
1.2% |
0 |
0.0% |
1 |
11.1% |
7 |
77.8% |
1 |
11.1% |
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Missing (No Reply) |
0 |
0.0% |
0 |
NV |
0 |
NV |
0 |
NV |
0 |
NV |
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Missing (No Value) |
0 |
0.0% |
0 |
NV |
0 |
NV |
0 |
NV |
0 |
NV |
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Mean |
2.83 |
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2.57 |
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3.00 |
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2.96 |
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2.89 |
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Median |
3.0 |
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3.0 |
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3.0 |
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3.0 |
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3.0 |
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Mode |
3.0 |
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3.0 |
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3.0 |
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3.0 |
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3.0 |
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Standard Deviation |
0.59 |
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0.68 |
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0.41 |
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0.55 |
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0.40 |
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Valid Number |
779 |
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228 |
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36 |
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363 |
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152 |
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