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12/17/2007
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Ross Printers Customer Survey
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Page 22 of 28
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02:01:54 PM
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Analysis 21
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Back
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TOTAL |
Segment we have assigned to respondent |
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Copies Only |
Graphics Professi... |
Business |
Special Occasion |
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Count |
Pct. |
Count |
Row Pct. |
Count |
Row Pct. |
Count |
Row Pct. |
Count |
Row Pct. |
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TOTAL |
779 |
100.0% |
228 |
29.3% |
36 |
4.6% |
363 |
46.6% |
152 |
19.5% |
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8. How satisfied are you with each of the following: - Our pick-up and delivery service? |
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Not at all satisfied |
39 |
5.0% |
16 |
41.0% |
1 |
2.6% |
19 |
48.7% |
3 |
7.7% |
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Somewhat satisfied |
66 |
8.5% |
20 |
30.3% |
4 |
6.1% |
28 |
42.4% |
14 |
21.2% |
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Satisfied |
470 |
60.3% |
124 |
26.4% |
23 |
4.9% |
223 |
47.4% |
100 |
21.3% |
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Very satisfied |
162 |
20.8% |
59 |
36.4% |
6 |
3.7% |
75 |
46.3% |
22 |
13.6% |
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Extremely satisfied |
42 |
5.4% |
9 |
21.4% |
2 |
4.8% |
18 |
42.9% |
13 |
31.0% |
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Missing (No Reply) |
0 |
0.0% |
0 |
NV |
0 |
NV |
0 |
NV |
0 |
NV |
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Missing (No Value) |
0 |
0.0% |
0 |
NV |
0 |
NV |
0 |
NV |
0 |
NV |
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Mean |
3.13 |
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3.11 |
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3.11 |
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3.12 |
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3.18 |
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Median |
3.0 |
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3.0 |
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3.0 |
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3.0 |
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3.0 |
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Mode |
3.0 |
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3.0 |
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3.0 |
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3.0 |
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3.0 |
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Standard Deviation |
0.83 |
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0.88 |
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0.78 |
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0.82 |
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0.79 |
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Valid Number |
779 |
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228 |
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36 |
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363 |
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152 |
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