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12/17/2007
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Ross Printers Customer Survey
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Page 21 of 28
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02:01:51 PM
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Analysis 20
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TOTAL |
Segment we have assigned to respondent |
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Copies Only |
Graphics Professi... |
Business |
Special Occasion |
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Count |
Pct. |
Count |
Row Pct. |
Count |
Row Pct. |
Count |
Row Pct. |
Count |
Row Pct. |
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TOTAL |
779 |
100.0% |
228 |
29.3% |
36 |
4.6% |
363 |
46.6% |
152 |
19.5% |
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8. How satisfied are you with each of the following: - The quality of our finished print jobs? |
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Not at all satisfied |
40 |
5.1% |
10 |
25.0% |
4 |
10.0% |
18 |
45.0% |
8 |
20.0% |
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Somewhat satisfied |
76 |
9.8% |
24 |
31.6% |
6 |
7.9% |
35 |
46.1% |
11 |
14.5% |
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Satisfied |
463 |
59.4% |
130 |
28.1% |
18 |
3.9% |
222 |
47.9% |
93 |
20.1% |
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Very satisfied |
157 |
20.2% |
48 |
30.6% |
5 |
3.2% |
69 |
43.9% |
35 |
22.3% |
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Extremely satisfied |
43 |
5.5% |
16 |
37.2% |
3 |
7.0% |
19 |
44.2% |
5 |
11.6% |
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Missing (No Reply) |
0 |
0.0% |
0 |
NV |
0 |
NV |
0 |
NV |
0 |
NV |
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Missing (No Value) |
0 |
0.0% |
0 |
NV |
0 |
NV |
0 |
NV |
0 |
NV |
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Mean |
3.11 |
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3.16 |
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2.92 |
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3.10 |
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3.12 |
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Median |
3.0 |
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3.0 |
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3.0 |
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3.0 |
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3.0 |
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Mode |
3.0 |
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3.0 |
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3.0 |
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3.0 |
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3.0 |
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Standard Deviation |
0.84 |
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0.87 |
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1.05 |
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0.83 |
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0.80 |
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Valid Number |
779 |
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228 |
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36 |
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363 |
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152 |
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