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12/17/2007
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Ross Printers Customer Survey
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Page 20 of 28
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02:01:48 PM
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Analysis 19
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TOTAL |
Segment we have assigned to respondent |
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Copies Only |
Graphics Professi... |
Business |
Special Occasion |
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Count |
Pct. |
Count |
Row Pct. |
Count |
Row Pct. |
Count |
Row Pct. |
Count |
Row Pct. |
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TOTAL |
779 |
100.0% |
228 |
29.3% |
36 |
4.6% |
363 |
46.6% |
152 |
19.5% |
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8. How satisfied are you with each of the following: - Our turnaround time? |
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Not at all satisfied |
85 |
10.9% |
16 |
18.8% |
6 |
7.1% |
59 |
69.4% |
4 |
4.7% |
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Somewhat satisfied |
125 |
16.0% |
16 |
12.8% |
17 |
13.6% |
73 |
58.4% |
19 |
15.2% |
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Satisfied |
401 |
51.5% |
146 |
36.4% |
5 |
1.2% |
155 |
38.7% |
95 |
23.7% |
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Very satisfied |
131 |
16.8% |
41 |
31.3% |
7 |
5.3% |
60 |
45.8% |
23 |
17.6% |
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Extremely satisfied |
37 |
4.7% |
9 |
24.3% |
1 |
2.7% |
16 |
43.2% |
11 |
29.7% |
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Missing (No Reply) |
0 |
0.0% |
0 |
NV |
0 |
NV |
0 |
NV |
0 |
NV |
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Missing (No Value) |
0 |
0.0% |
0 |
NV |
0 |
NV |
0 |
NV |
0 |
NV |
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Mean |
2.88 |
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3.05 |
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2.44 |
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2.73 |
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3.12 |
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Median |
3.0 |
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3.0 |
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2.0 |
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3.0 |
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3.0 |
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Mode |
3.0 |
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3.0 |
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2.0 |
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3.0 |
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3.0 |
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Standard Deviation |
0.97 |
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0.83 |
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1.08 |
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1.06 |
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0.81 |
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Valid Number |
779 |
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228 |
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36 |
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363 |
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152 |
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