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12/17/2007
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Bank Customer Service Survey
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Page 7 of 16
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02:02:57 PM
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Analysis 6
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Back
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Next
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TOTAL |
8. What is your gender? |
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Female |
Male |
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Count |
Pct. |
Count |
Row Pct. |
Count |
Row Pct. |
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TOTAL |
96 |
100.0% |
13 |
13.5% |
15 |
15.6% |
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1. Please indicate your satisfaction with the following. - The speed of the service? |
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Very dissatisfied |
5 |
5.2% |
2 |
40.0% |
2 |
40.0% |
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Dissatisfied |
5 |
5.2% |
1 |
20.0% |
1 |
20.0% |
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Neither satisfied nor dissatisfied |
11 |
11.5% |
2 |
18.2% |
6 |
54.5% |
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Satisfied |
15 |
15.6% |
7 |
46.7% |
3 |
20.0% |
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Very satisfied |
2 |
2.1% |
0 |
0.0% |
1 |
50.0% |
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No Reply |
0 |
0.0% |
0 |
NV |
0 |
NV |
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Missing (No Value) |
58 |
60.4% |
1 |
1.7% |
2 |
3.4% |
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