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12/17/2007 Ross Printers Customer Survey Page 14 of 28
02:01:24 PM Analysis 13
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TOTAL Segment we have assigned to respondent
Copies Only Graphics Professi... Business Special Occasion
Count Pct. Count Row Pct. Count Row Pct. Count Row Pct. Count Row Pct.
TOTAL 779 100.0% 228 29.3% 36 4.6% 363 46.6% 152 19.5%
7. How many times a month do you use each of the following services: - Two-color printing?
0 667 85.6% 228 34.2% 12 1.8% 275 41.2% 152 22.8%
1 57 7.3% 0 0.0% 9 15.8% 48 84.2% 0 0.0%
2 34 4.4% 0 0.0% 6 17.6% 28 82.4% 0 0.0%
3 11 1.4% 0 0.0% 0 0.0% 11 100.0% 0 0.0%
4 6 0.8% 0 0.0% 5 83.3% 1 16.7% 0 0.0%
5 4 0.5% 0 0.0% 4 100.0% 0 0.0% 0 0.0%
Missing (No Reply) 0 0.0% 0 NV 0 NV 0 NV 0 NV
Missing (No Value) 0 0.0% 0 NV 0 NV 0 NV 0 NV
Mean 0.26 0.00 1.69 0.39 0.00
Median 0.00 0.00 1.00 0.00 0.00
Mode 0.00 0.00 0.00 0.00 0.00
Standard Deviation 0.75 0.00 1.77 0.78 0.00
Valid Number 779 228 36 363 152

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