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12/17/2007
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Ross Printers Customer Survey
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Page 17 of 28
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02:01:39 PM
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Analysis 16
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TOTAL |
Segment we have assigned to respondent |
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Copies Only |
Graphics Professi... |
Business |
Special Occasion |
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Count |
Pct. |
Count |
Row Pct. |
Count |
Row Pct. |
Count |
Row Pct. |
Count |
Row Pct. |
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TOTAL |
779 |
100.0% |
228 |
29.3% |
36 |
4.6% |
363 |
46.6% |
152 |
19.5% |
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7. How many times a month do you use each of the following services: - After hours drop-off and pick-up? |
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0 |
552 |
70.9% |
132 |
23.9% |
4 |
0.7% |
295 |
53.4% |
121 |
21.9% |
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1 |
137 |
17.6% |
74 |
54.0% |
2 |
1.5% |
45 |
32.8% |
16 |
11.7% |
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2 |
44 |
5.6% |
12 |
27.3% |
6 |
13.6% |
19 |
43.2% |
7 |
15.9% |
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3 |
25 |
3.2% |
6 |
24.0% |
12 |
48.0% |
2 |
8.0% |
5 |
20.0% |
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4 |
7 |
0.9% |
4 |
57.1% |
0 |
0.0% |
1 |
14.3% |
2 |
28.6% |
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5 |
14 |
1.8% |
0 |
0.0% |
12 |
85.7% |
1 |
7.1% |
1 |
7.1% |
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Missing (No Reply) |
0 |
0.0% |
0 |
NV |
0 |
NV |
0 |
NV |
0 |
NV |
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Missing (No Value) |
0 |
0.0% |
0 |
NV |
0 |
NV |
0 |
NV |
0 |
NV |
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Mean |
0.51 |
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0.58 |
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3.06 |
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0.27 |
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0.38 |
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Median |
0.00 |
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0.00 |
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3.00 |
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0.00 |
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0.00 |
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Mode |
0.00 |
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0.00 |
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NV |
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0.00 |
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0.00 |
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Standard Deviation |
1.01 |
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0.85 |
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1.67 |
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0.65 |
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0.91 |
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Valid Number |
779 |
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228 |
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36 |
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363 |
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152 |
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